More than just your average dinner reservation software – a complete event planner that saves time and prioritizes the guest experience.
Booking system as you have never experienced before.
BOOKING SYSTEM / HOSPITALITY
WaltzIn
//overview _
// challenges_
Making dinner reservations in NYC - and in the USA, generally - via a booking app wasn't exactly the smooth experience you'd expect, especially when it came to larger parties. Market research confirmed that users are inevitably stressed, and restaurant owners are losing productivity. Nick, the CEO of WaltzIn, a client of ours, noticed the gap in the market and decided to do something about it - which is where we came to help.
// solution_
What we developed is much more than your average book-and-pay system - it’s an event management tool that streamlines and polishes the booking process for both sides. Great attention to detail makes sure the tool prioritizes user's needs and takes frustrations out of the equation but at the same time, it allows restaurants & diners to keep their autonomy when it comes to what they choose to offer at the venue.
Backend
The backend was developed in Ruby On Rails. Superb technology for fast MVPs development and best suit for startups. It helped WaltzIn get to market quickly and apply feedback from the customers in no time. The application is a monolithic solution using AWS and Heroku as hosts. It includes API for mobile, web in multiple formats. A chat feature, developed natively in Ruby on Rails v5, helped with user communication and instant notifications and reports.
Frontend
The frontend application was developed using Angular 4, which was updated later to Angular 11. The web application has customised calendar functionality with drag and drop, customised profiles for restaurants including theming for each restaurant, multiple roles such as Admin, user, restaurant, moderator roles. The application has more than 70+ screens with different types of forms for customers and restaurants
QA
The QA team was responsible for some significant test cases that made us think about approaching product and technical development. The automated test cases were part of the QA process, which was highly valued and appreciated by the Web Factory and WaltzIn team.
Flexibility and Complexity
Restaurants usually have different offers and priorities that are dependent on multiple factors. Availability, party size, number of covers and seating capacity, way of payment are just part of all conditions based on which one restaurant can design its offering to their guests at a given day and time. Numerous customisations were introduced that made this system complex yet fully flexible and responsive to any needs.
Customisation
Booking system Experience Payment (Stripe) Calendar for better visualisation and seeing information at first glance Notification system Customisable look and feel for every restaurant based on their existing web presence (trademark).
Beyond the standard booking system
Responsible for product development, we translated our client's experience and visions into a tangible service addressing the needs of multiple parties. The constant feedback imposed frequent changes in requirements and challenged us to build a system that offered more than the regular booking experience. By employing the KANBAN approach, we made sure to have a decent lead time of our requirements and respond to changes steadily.
Project kick-off & Preparations for the app “8for2”
Market research and analysis
We came to a realization that there is a need for different type of bookings
WaltzIn idea is born
and the system developed for 8for2 is being adjusted for the new platform.
Market testing has been conducted
Solution definition, Architecture and Software development phase
Multiple testing sessions
on Web Factory and WaltzIn side for gathering feedback for refinement
Launch of the platform and steady business growth. Onboarded first restaurants
Promotions, Improvements and Updates
More than 200+ restaurants and 10.000+ bookings on the platform.
Plans for future features and development.
Team Formation
The realisation of the project was made possible with the team taking care of the complete product development, UI/UX, and software development in close collaboration with WaltzIn's CEO to make the outstanding booking engine.
//results _
WaltzIn is a powerful booking engine that includes advanced filtering options, custom, easy and beautiful dashboards, countless functionalities for the staff, real-time reports, payment processors, processes automation, user personalisation and smooth interaction.
Before WaltzIn, no service existed that allowed restaurants to manage and offer their own spaces for instant booking for large parties and private events. Today WaltzIn makes the lives of the restaurant managers and their guests easier when booking large parties and private events.
The full event management system provides a clean and easy-to-navigate interface and unmatched functionality. Even though the project started from a diner reservations standpoint only, it has grown focused on managers and restaurants. The system has been designed with strong attention to detail. During the transformation process, the project required a constant observation of the current working process of restaurants to meet their business needs.
WaltzIn is just the beginning of what is to be a revolutionary communication, booking & payment system, soon to become an integral part of event management for restaurants & diners.
Application build on RubyOnRails with a frontend in Angular
Customized reservation system
Customized chat feature
Payments using Stripe and Paypal
Architecture and solution provided in no time.
We assigned a dedicated team of 8 people
UI/UX with product development development
Easy to navigate interface
Scalable solution that can support numerous users
10.000+ big venue reservations 200+ restaurants
Multilayer security
AWS infrastructure setup and maintenance
Things always happen within the timeframes they give or before. What they’ve built so far looks great! I present things, and they give me their opinions and suggestions. It’s a partnership. They have a real community as part of their company. Everyone is very happy to work there. I spent over a month working in their offices, and they were very welcoming and friendly, and they’re also very talented
Project Highlights
1.
A technology partner that the client can rely on, 5+ years of partnership between Web Factory and WaltzIn (Spherecal Inc.)
2.
Seamless product development, UI/UX, software development
3.
Startup booster team, flexible and scalable
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